FAQ

Our focus is on machine tools for the metalworking industry. These include, among others, CNC lathes, milling machines, machining centers, boring mills, gantry machines, grinding machines, gear-cutting machines, presses, large-scale machines, and complete production lines. We evaluate on a case-by-case basis whether a specific machine is of interest for our inventory or our customer network.

Our focus is on high-quality used machine tools. Depending on the manufacturer, machine type, and customer requirements, we can also offer new machines, demonstration models, retrofit solutions, or custom-sourced machines. The key factors are the technical requirements, the budget, the desired delivery date, and the intended application.

No. Sunter buys and sells machinery both domestically and internationally. We manage projects within Europe as well as shipments to numerous countries outside the European Union. For cross-border transactions, we can also coordinate freight forwarding, export packaging, customs documentation, and any required foreign trade compliance checks upon request.

Our customers are primarily from the mechanical and plant engineering sectors, the automotive industry, aerospace, energy and wind power technology, mold and tool making, the steel and foundry industries, the defense industry, and general metalworking. Our customer base also includes contract manufacturers, maintenance companies, corporate groups, and international machinery dealers.

Yes, provided that this makes sense for the specific project and has been agreed upon. We can coordinate the entire process—from the purchase or search for machinery, through technical inspection, disassembly, packaging, and transport, all the way to reassembly and commissioning. Individual services can also be ordered separately.

You can reach us via the contact form on sunter.de, by email, or by phone. To ensure prompt processing, we recommend that you include the manufacturer, model, year of manufacture, location, technical specifications, photos, and your specific objectives in your initial inquiry. For urgent projects, please also provide a phone number.

We typically review inquiries promptly. If the machine documentation is submitted in full, we can often provide an initial assessment within one business day. Complex machines, entire machine fleets, international projects, or specialized technical questions may require additional reviews and coordination.

Yes. No two machinery projects are alike. The scope of services, timeline, transportation plan, packaging, payment model, and technical support are tailored to the specific machine, location, and destination country. Upon request, you can receive a bundled quote or clearly separated individual line items.

Project communication can generally take place in German and English. Depending on the contact person and the project, other languages may be supported, or professional translations may be arranged. Technical and contractual documents are provided in the agreed-upon language, provided they are available or have been commissioned.

The main location is in Halberstadt. In addition, Sunter has additional storage, showroom, and project facilities. The specific location for viewing or picking up a machine is specified in the respective quote or machine listing, as machines may still be with the previous owner or at an external production site.

Yes, tours are available by appointment. Since not all machines are located at the same site and some may still be in production, we coordinate the appointment, access, and the desired inspection in advance. This allows us to prepare the machine as thoroughly as possible.

As a rule, you will be assigned a dedicated business or technical contact person who will coordinate the process. For larger projects, specialists in dismantling, logistics, export, engineering, or financing will also be involved. This ensures that responsibilities remain clear and information is centralized.

Yes. Depending on the project, we draw on a proven network of technicians, installers, crane companies, heavy-haul freight forwarders, packaging companies, customs brokers, financing partners, and service providers. Upon request, Sunter remains the central point of contact and coordinates all interfaces.

Yes. Equipment sales, restructurings, site closures, and investment projects may involve sensitive information. We treat submitted documents as confidential and disclose project-related information only to the necessary internal or external parties. If a higher level of protection is required, a confidentiality agreement may also be entered into.

Sunter has carried out numerous machine sales, dismantling projects, transport operations, plant liquidations, and international relocations. Selected reference projects can be presented on our website or during a personal meeting. However, due to confidentiality agreements, not all projects can be publicly disclosed.

Important commercial, technical, and logistical agreements are set forth in writing. Depending on the scope, these include quotes, order confirmations, purchase agreements, loading plans, photo documentation, checklists, reports, shipping documents, and schedules. The final, confirmed documents are always authoritative.

Yes. In addition to full-scale projects, individual consulting or valuation services can be arranged. These include, for example, market value assessments, machinery appraisals, logistics concepts, asset utilization strategies, asset inventories, or preliminary technical reviews. The exact scope is defined in advance.

To begin with, we clarify the objective, the machine, the location, the timeline, and the desired scope of services. We then review the available documentation and provide an initial assessment or a quote. For more complex projects, this is often followed by an on-site inspection, technical consultation, or assessment.

It is helpful to provide the manufacturer, model, year of manufacture, serial number, control system, travel ranges, equipment, operating hours, location, condition, known defects, desired pickup date, as well as clear photos and videos. Any existing machine specifications, maintenance records, tool lists, and technical documentation will speed up the evaluation process.

The valuation takes into account, among other factors, the manufacturer, model, year of manufacture, technical specifications, condition, maintenance history, current market demand, dismantling costs, transportation costs, location, accessories, and resale potential. For large machinery, the valuation also considers the foundation, building access, crane requirements, and any special transportation needs.

For well-documented standard machines, a reliable preliminary assessment can initially be made based on the documentation. Before making a final purchase decision—especially in the case of high-value, complex, or unfamiliar machines—it is often advisable to conduct an on-site inspection. This allows for a reliable assessment of the machine’s condition, completeness, accessibility, and the effort required for disassembly.

After a thorough review, you will receive a written offer specifying the purchase price, payment terms, pickup deadline, and the agreed-upon scope of services. If essential information is missing or an inspection has not yet been conducted, an initial price estimate may be provided on a non-binding basis and subject to change.

The payment date is specified in the purchase agreement. Depending on the project, payment may be made after the contract is signed, before dismantling, before pickup, or after certain conditions are met. If all documentation is complete and ownership is clearly established, payment can be processed quickly.

Yes. We can purchase machines that will continue production until an agreed-upon date. Together, we will plan the shutdown, data backup, parking position, disconnection, disassembly, and pickup in such a way that operational processes are disrupted as little as possible.

In principle, this is possible. The key factors are the nature and extent of the defect, the availability of replacement parts, the vehicle’s completeness, its market value, and the cost of repair. Known defects should be disclosed and described as accurately as possible so that a realistic assessment can be made.

Yes. For machinery fleets and production areas, we can conduct a structured inventory assessment upon request. Based on that, we can propose a package deal, individual disposal, marketing through our network, or a combination of various disposal options.

That depends on the agreed-upon purchase model. Sunter often handles dismantling, loading, and transportation entirely or includes these services in the purchase offer. In the case of special requirements, individual cost items can be itemized separately or divided between the parties.

Availability varies by machine. Some machines are already in stock, while others are still with the previous owner or in active production. The earliest possible date for inspection, disassembly, and delivery is explicitly stated in the quote.

The specific condition is described on a machine-by-machine basis. Depending on the offer, the machines may be ready for operation, inspected, cleaned, refurbished, partially disassembled, or uninspected. Any known deviations and the agreed-upon scope of inspection are documented in the sales documents.

The price of the machine depends on the model, year of manufacture, features, condition, accessories, market availability, and scope of services. Disassembly, loading, packaging, transportation, installation, commissioning, or training may be included in the price or listed separately. The written quote is binding.

Reservations can be made by individual agreement. Typically, the duration, terms, and, if applicable, a reservation deposit are set out in writing. Without a confirmed reservation, the machine remains available and may be sold to another party.

The payment terms are specified in the quote or purchase agreement. Depending on the project, for example, a down payment and final payment may be due prior to disassembly, prior to loading, or prior to delivery. For international transactions, letters of credit, financing options, or hedging strategies may also be considered.

Only the accessories expressly listed in the offer, the accessories list, or the photographic documentation are included in the sale. Tools, tool holders, clamping devices, cooling systems, chip conveyors, documentation, or spare parts may be included, available as options, or excluded, depending on the machine.

Yes. We can arrange domestic and international shipments, including heavy haulage, container transport, and ocean freight. The terms of delivery, destination, unloading, and any additional services are clearly described in the quote, for example, using an agreed-upon Incoterms clause.

Yes. We supply customers in Europe and numerous markets outside Europe. Before entering into a contract, we work with you to review technical requirements, import regulations, export controls, payment processing, shipping routes, and the necessary documents for the destination country.

Depending on the agreement, we also provide support after the purchase, including spare parts procurement, technical consultation, installation, commissioning, training, maintenance partners, or retrofit solutions. The specific scope of after-sales service should be defined in the quote.

We need technical specifications that are as precise as possible: machine type, preferred manufacturer, year of manufacture, control system, travel ranges, spindle power, table or chuck size, axes, automation, accessories, budget, location, and desired delivery date. The more detailed the specifications, the more targeted the search will be.

Yes. It often makes sense to consider technically comparable alternatives in addition to your preferred model. We can compare suitable manufacturers, product lines, and configurations and explain which solution best meets your requirements from a cost-effectiveness perspective.

That depends on the machine type, specifications, budget, and market conditions. Standard machines may be available on short notice, while rare, large machines or custom configurations may require a longer search. We provide transparent information about realistic availability and alternatives.

A search assignment can be arranged on a non-binding basis or as an exclusive, project-specific engagement. An exclusive engagement may be advisable in cases involving in-depth technical evaluation, global sourcing, or on-site searches. The terms and conditions and potential compensation are set forth in writing in advance.

Yes. A key advantage of our network is that it provides access to machinery from ongoing production runs, upcoming investments, restructuring efforts, or confidential sales processes. The sharing of such offers may be subject to confidentiality agreements.

We take your budget into account right from the preselection phase. In addition to the purchase price, we also consider disassembly, transportation, installation, potential repairs, and follow-up costs. If the desired specifications do not fit within your budget, we will suggest technically viable alternatives.

Yes. We can compare the investment amount, availability, features, remaining service life, energy consumption, service access, and delivery time. The decision depends on whether short-term availability, state-of-the-art technology, warranty, or a lower purchase price is the top priority.

Upon request, we can arrange a site visit, functional test, video inspection, or technical assessment. The scope of the inspection is tailored to the machine, location, and risk. If necessary, external experts or manufacturer services can also be consulted.

The costs depend on the scope of work and the agreed-upon model. Simple inventory inquiries may be free of charge; extensive international research, technical preselection, travel, or expert opinions may be billed separately. Any fees will be agreed upon transparently before work begins.

Yes. For international customers or for an initial screening, we can arrange a live video tour depending on the location. This allows us to specifically showcase the machine’s condition, features, nameplate, control system, and included accessories. However, a video tour does not always replace an on-site technical inspection.

A test run is possible if the machine, tool, material, personnel, safety, and production process allow it. The scope, workpiece, and measurement criteria must be agreed upon in advance. Additional costs may be billed separately.

Yes. Buyers may bring their own technicians, manufacturer representatives, or independent experts to the inspection. Please let us know in advance the scope of the inspection you require so that we can arrange access, a time slot, and the necessary operating conditions.

Any existing maintenance reports, service records, repair records, or machine logs will be provided, provided that the seller has them on file and is authorized to disclose them. A complete history cannot always be guaranteed for older used machines.

Yes. Depending on the machine, we can offer geometric inspections, concentricity measurements, spindle tests, laser interferometer measurements, ballbar tests, or workpiece measurements. The specific scope of measurement, tolerances, and costs are agreed upon in advance.

We generally provide current photos and, when possible, videos. For projects still in progress or machines at the customer’s site, additional material can be provided upon request. It is essential that relevant details—such as the nameplate, working area, control system, accessories, and any known damage—be clearly visible.

Yes. Production programs, customer data, drawings, and internal operational information belonging to the previous operator may not be transferred or disclosed without authorization. Before the handover, arrangements may be made regarding data backups, deletions, or access restrictions.

The duration depends on the machine type and the scope of the inspection. A visual inspection alone can be completed relatively quickly; a technical inspection involving a warm-up, spindle tests, tool changes, measurements, or test machining requires significantly more time. The time slot will be arranged in advance.

Please bring a technical requirements specification and a checklist. It is helpful to include details regarding workpieces, tolerances, tools, control systems, automation, and installation conditions. For international projects, you should also take into account transport dimensions, mains voltage, and local safety requirements.

Accuracy can be evaluated as needed through geometric inspection, runout measurement, positioning measurement, a ballbar test, or a test workpiece. A functional test alone does not automatically confirm manufacturing accuracy. Therefore, the desired tolerances must be specified in writing prior to testing.

Yes, provided the machine is accessible and operational. The measurement method, measurement points, warm-up procedure, and permissible values will be agreed upon in advance. For large or complex machines, it may be advisable to have the inspection performed by specialized service technicians.

We deal in machines equipped with widely used control systems such as Siemens, Heidenhain, Fanuc, Fagor, Okuma, and other systems. For technical questions, replacement parts, data backup, or commissioning, we can involve our own technicians, the manufacturer, or specialized service partners, depending on the control system.

Yes. Possible measures range from cleaning and mechanical overhauls to new drives, measurement systems, or safety technology, all the way to a complete control system upgrade. Before undertaking a retrofit, one should assess whether the cost, remaining service life, implications under CE regulations, and expected benefits are economically viable.

Major modifications may give rise to new safety and compliance requirements. Whether a change is considered significant must be assessed on a case-by-case basis from both a technical and legal perspective. For extensive retrofits, qualified specialized agencies and, if necessary, the manufacturer should therefore be consulted.

No. Maintenance, workload, type of use, operating hours, environment, repairs, and operation often have a greater impact on a machine’s condition than simply its year of manufacture. A well-maintained older machine may be a more sensible choice from a technical standpoint than a newer machine that has been heavily used or has an unclear history.

Known defects that are relevant to the sale are described in the available documentation or in the contract. Buyers should also conduct their own inspections and explicitly state any special requirements. Used machinery may exhibit variations due to age and wear and tear.

Depending on the offer, a machine may be offered in its current condition, cleaned, technically repaired, partially overhauled, or fully overhauled. The scope of work must be clearly described, as terms such as “inspected” or “overhauled” can refer to different types of work.

Important factors include travel distances, working area, table or chuck size, spindle speed and power, torque, tool holder, number of axes, load capacity, accuracy, control system, automation, space requirements, weight, media connections, and power supply voltage. In addition, the actual workpieces and processes should be taken into account.

Depending on the machine, the work is carried out by our own experienced employees and specialized installation partners. For complex systems, manufacturer technicians, electricians, hydraulics specialists, rigging specialists, or crane companies may also be brought in.

Not without prior coordination. Often, the machine must first be moved to a safe transport or parking position, homed, inspected, and backed up electronically. Only then should the power, compressed air, cooling, hydraulics, and other media be properly disconnected.

Yes. Based on weight, center of gravity, attachment points, the layout of the facility, and the loading plan, we arrange for suitable cranes, forklifts, lifting frames, heavy-duty rollers, or other lifting equipment. Load capacities and access routes are checked in advance.

That depends on the size, configuration, accessibility, documentation, personnel, crane availability, and scope of packaging. A compact standard machine can be disassembled quickly, while large machines or production lines may take several days or weeks. After an on-site inspection, we will draw up a realistic schedule.

Yes. We can plan time slots, safety zones, and interfaces in such a way that other production areas are disrupted as little as possible. This requires clear lines of responsibility, access to utilities, coordinated work schedules, and appropriate safety coordination.

When a rebuild is agreed upon, relevant cables, assemblies, connections, and accessories are systematically labeled and documented. The scope and level of detail depend on the machine and the project. Photos, lists, and markings facilitate subsequent assembly.

Yes. We can coordinate setup, alignment, installation, utility connections, assembly, and preparatory work. Any required foundations, building heights, crane runways, utility connections, and floor load capacities must be verified in advance.

Yes, depending on the machine and the availability of technicians. Commissioning may include a functional check, a reference run, an axis check, a spindle test, a tool change, parameterization, and selected test runs. Manufacturer approvals or special software licenses may also be required.

Upon request, we can organize orientation sessions or training courses. The content, language, and duration depend on the machine, the control system, and the participants’ prior knowledge. For specialized training on control systems or processes, we may collaborate with manufacturers or application engineers as needed.

Yes. International shipments are an integral part of our business. Depending on the destination country, we coordinate pre-shipment arrangements, main transportation, port handling, export documentation, insurance, and, upon request, delivery to the agreed-upon destination.

Heavy-haul or oversized transport may be required if statutory limits for weight, axle load, width, height, or length are exceeded. The assessment is based on reliable transport dimensions, weights, and the planned route.

We need the pickup and delivery addresses, machine dimensions, weights, center of gravity, disassembly status, loading height, accessibility, available lifting equipment, desired date, and unloading conditions. Photos of the access road and warehouse can significantly improve the planning process.

For shipments requiring permits, the contracted specialized freight forwarder will handle the necessary applications, route inspections, and escort arrangements in coordination with us. Processing times may vary depending on the country, route, and dimensions and must be factored into the schedule.

Insurance coverage depends on the bill of lading, mode of transport, value of the goods, and the agreed-upon coverage. We can offer or arrange suitable cargo insurance. Before shipment, it should be clarified which risks, deductibles, and maximum coverage amounts are included.

Liability is determined by the contract, the division of roles, and applicable transportation law. In practice, the shipper, driver, freight forwarder, and project management coordinate the secure positioning of the cargo, slings, lashing points, and securing methods. Special requirements are specified in the loading plan.

The transit time depends on distance, mode of transport, permits, border clearance, port schedule, weather, and unloading windows. Additional time buffers should be factored in for heavy-haul shipments and ocean freight. A reliable delivery date will be provided once the transport plan has been confirmed.

Yes. For many shipments, status updates, driver information, or tracking data are available. For ocean freight, we provide booking details, container information, and scheduled departure and arrival times whenever possible. Schedules are subject to change by shipping lines or government authorities.

Damage should be documented immediately upon delivery and noted on the shipping documents. In addition, photographs, a detailed description, and an immediate report are required. Afterward, a determination will be made as to which party and which insurance provider is liable under the contract and transportation law.

For ocean freight, sensitive surfaces, electronics, guides, and openings are protected. Depending on the specific requirements, desiccants, corrosion inhibitors, barrier film, vacuum packaging, sturdy support structures, and appropriate container fasteners are used. The packaging is tailored to the route and the expected storage duration.

The potential duration of protection depends on the system used, the level of sealing, the climate, storage conditions, and the condition of the machine. Protection plans for longer periods may be agreed upon on a project-by-project basis. The promised duration of protection must be explicitly stated in the quote and in the packaging specifications.

Yes. Wooden crates or boxes can be designed according to weight, dimensions, lifting points, and mode of transport. For international shipments, appropriately treated and marked packaging lumber is used as needed, provided that this is required by the destination country.

Depending on the dimensions and weight, standard containers, high-cube containers, open-top containers, flat racks, or platform solutions may be suitable. Oversize width, oversize height, center of gravity, and permissible point loads must be technically verified before booking.

Yes. Machinery and accessories can be temporarily stored in suitable storage areas by arrangement. The duration of storage, accessibility, insurance, preservation, power supply, and regular inspections are determined on a project-by-project basis.

Short-term and long-term storage are generally possible, provided that capacity and technical requirements are met. For long-term storage, consideration should be given to preservation, humidity control, battery and data backup, regular rotation of spindles, and protection of sensitive components.

The storage location should be dry, stable, accessible, and suitable for the machine’s weight and dimensions. Depending on the machine, frost-free conditions, temperature control, protection from dust, a power supply, or special fire safety and security measures may be required.

Accessories, cables, covers, tool holders, and small parts are organized in numbered containers, boxes, or pallets, depending on the project. An assignment list and photographic documentation prevent mix-ups and facilitate inspection, shipping, and reassembly.

Upon request, we can provide photos, packing lists, package lists, weight specifications, and package labels. For exports, these documents may be required by the freight forwarder, customs, the insurance company, and the recipient. The scope and format will be agreed upon in advance.

Commonly required documents include a commercial invoice, packing list, export accompanying document, bill of lading, and, if applicable, a certificate of origin, EUR.1, A.TR., proof of insurance, or technical declaration. Requirements depend on the goods, destination country, country of origin, Incoterm, and import regulations.

Goods exported from the customs territory of the European Union to a non-EU country must generally be declared for customs purposes. In Germany, electronic export declarations are routinely processed through ATLAS. Once the goods have been properly cleared for export, the export clearance note serves as proof of export.

The EORI number is used to identify economic operators to the customs authorities of the European Union. Companies that regularly file customs declarations or act as exporters or importers often need an EORI number. The specific role in the export process is clarified prior to shipment.

We provide support with the preliminary technical and foreign trade compliance review and involve specialized agencies as needed. Whether a license is required depends, among other things, on technical parameters, the classification of the goods on the list, the recipient, the end use, and the destination country. The review must be completed before export.

Dual-use goods can be used for both civilian and military purposes. Certain high-precision machine tools, control systems, or components may therefore be subject to export controls. Classification is based on the applicable lists of goods and the specific technical data.

We can coordinate the application process and the preparation of the necessary documents, provided that the legal requirements are met and the necessary proof of origin or proof of free circulation is available. The relevant authorities decide whether to issue or confirm the documents.

Depending on the project, various Incoterms® 2020 terms may be agreed upon, such as EXW, FCA, CPT, CIP, DAP, CFR, or CIF. The term defines important obligations, costs, and the transfer of risk; however, it does not replace a complete sales and transportation contract. The specified location must always be stated precisely.

This depends on the agreed-upon delivery terms and the purchase agreement. Often, the buyer is responsible for import clearance, customs duties, import sales tax, and local fees. Under other arrangements, the seller may be subject to additional obligations. Responsibility should be clearly defined before the contract is signed.

Importers and buyers must generally verify which permits, registrations, technical certifications, safety requirements, and taxes apply in the destination country. Sunter provides support by supplying available machine and shipping documents; however, without a separate agreement, it cannot conduct a comprehensive review of local regulations for each destination country.

We begin by conducting an assessment that includes a list of machinery, technical specifications, condition, ownership status, timeline, and access conditions. We then develop a disposal strategy and work with you to determine whether a direct purchase, individual sale, bulk sale, auction, or a combination of these options is the best approach.

We evaluate each major machine individually while also taking into account package discounts, dismantling costs, transportation, marketability, accessories, spare parts, and project deadlines. When necessary, we consult with expert appraisers, manufacturers, or specialists for specific pieces of equipment.

A direct purchase offers quick planning certainty, a clear purchase price, and streamlined processing. If there is sufficient time, marketing the property can yield higher individual prices, but it also involves more coordination and market risk. We transparently outline the advantages and disadvantages of both models.

Yes, provided that this is included in the scope of services. In addition to equipment dismantling, residual materials, scrap, shelving, cables, foundations, or other equipment may also be included. The exact condition at the time of handover must be clearly defined before the project begins.

The duration depends on the scope, deadlines, sales model, complexity of dismantling, the condition of the building, and export destinations. Small sites can be completed in a few weeks, while complex facilities may take several months. A binding schedule is developed after the initial assessment.

Yes. Machines can be released and picked up at staggered times. To do this, production completion, data backup, disconnection, safety zones, and transport windows are planned together. A clear release list prevents interference with equipment that is still in use.

Before handover, control data, programs, customer data, data storage media, tool drawings, and markings may be removed or backed up. Responsibilities for data deletion and verification should be documented in writing. Confidential project information is disclosed only to the extent necessary.

Upon request, we can arrange for the proper recycling or disposal of components that are no longer usable. Hazardous substances, operating fluids, electronics, batteries, and contaminated materials must be handled in accordance with applicable regulations.

Yes. We coordinate cross-border dismantling, relocation, and recycling projects. In doing so, we must review local labor, safety, tax, customs, and waste disposal regulations, as well as entry and documentation requirements, well in advance.

Yes, used machine tools can generally be leased. The key factors are age, value, remaining useful life, location, documentation, creditworthiness, and resale value. Not every machine or destination country is suitable for every leasing model.

Hire purchase may be offered depending on the financing partner and the project. In such cases, the term, down payment, final installment, transfer of ownership, and tax treatment should be reviewed. It is recommended to seek individual advice from the financing partner and your own tax advisor.

Typically, company data, annual financial statements, or business analyses, a description of the investment, a quote for machinery, the purchase price, the desired term, and information on the company’s financial situation are required. Additional documents may be required for international financing.

Down payments are common when purchasing machinery, particularly for reservations, exports, dismantling services, or custom-ordered machines. The amount, due date, and security arrangements are specified in the quote or purchase agreement. The balance is paid according to the agreed-upon milestones.

For suitable international projects, an irrevocable documentary letter of credit may be arranged. The terms, bank, documents, deadlines, and costs must be agreed upon before the contract is signed. Ambiguous or unfulfillable letter of credit terms should be avoided.

By default, quotes are often prepared in euros. Other currencies may be agreed upon on a project-by-project basis. Exchange rate risks, bank fees, and the timing of the conversion must be clearly defined.

A payment is generally considered received once the full amount has been irrevocably credited to the agreed-upon account. Payment confirmations or transfer receipts may serve as preliminary documentation, but they do not in all cases replace the actual receipt of payment.

A temporary reservation may be arranged. Since financing reviews take time and the machine will be taken off the market, a reservation fee, down payment, or fixed deadline may be required. The terms will be set forth in writing.

The treatment for sales tax purposes depends on the seller, the buyer, the place of delivery, the movement of goods, and the supporting documentation. Intra-Community supplies or exports may be tax-exempt under certain conditions. The statutory requirements and complete supporting documentation are decisive; this FAQ does not replace individual tax advice.

Depending on availability, we may offer original parts, inspected used parts, reconditioned components, or technically compatible alternatives. Before installation, it is necessary to verify that the specifications, interfaces, software versions, and safety requirements are compatible.

Delivery time depends on the manufacturer, age, inventory levels, and the specific part. Standard components may be available on short notice; rare control assemblies or special mechanical parts may take longer. Once the part has been identified, you will receive specific information regarding its availability.

Yes. Replacement parts can be shipped to many countries. Depending on the product and destination country, we review the packaging, shipping carrier, customs duties, export controls, and required documents. For particularly valuable or fragile parts, additional shipping insurance may be advisable.

Depending on the location, machine, and component, we can provide technicians or coordinate the installation. For safety-critical components, CNC controls, or drives, manufacturer approvals, parameterization, and qualified electrical work may be required.

Many faults can be preliminarily assessed using alarm messages, photos, videos, diagnostic data, and schematics. Remote support can speed up troubleshooting, but it does not always replace an on-site visit when mechanical, electrical, or safety-related issues arise.

Yes. We can coordinate maintenance and repair visits with qualified service technicians. We will clarify the nature of the problem, the machine, the control system, the location, the urgency, and the required replacement parts in advance. The scope of the service will be quoted separately.

Yes. We provide support in selecting retrofit partners, conducting technical assessments, defining scope of work, and coordinating projects. Potential measures include control systems, drives, measurement systems, electrical systems, hydraulics, safety systems, spindles, and mechanical components.

Yes. Operator, programming, maintenance, or application training courses can be organized depending on the machine and control system. The content, language, number of participants, and duration are tailored to actual needs.

Please send us the machine model, serial number, location, contact person, a detailed description of the problem, alarm codes, photos, and videos. Also let us know whether the machine has come to a complete stop and what checks have already been performed. This will allow us to prepare the appropriate technician more quickly.

The transfer of ownership is governed by the purchase agreement and applicable law. A retention of title is often agreed upon until full payment has been made. The transfer of possession, the transfer of risk, and the transfer of ownership may occur at different times.

The transfer of risk is determined by the sales contract, the delivery terms, and, if applicable, the agreed-upon Incoterms® clause. Therefore, the delivery terms, the designated location, and responsibility for loading, transportation, and unloading must be clearly defined.

The warranty is governed by the contract, the status of the seller and buyer, and applicable law. In B2B business transactions, the warranty for used machinery may be contractually limited or excluded. The specific contractual agreement is solely decisive.

No. The warranty is governed by law or by contract and pertains to rights regarding defects. A guarantee is an additional, voluntary commitment with its own terms and conditions. A guarantee is valid only if it has been expressly agreed to in writing.

Known defects should be described in specific terms and documented in the contract. The buyer can use this information to determine the condition of the property and the necessary repairs. General statements are no substitute for a detailed list of defects when a specific defect is known.

Any complaint should be submitted in writing immediately and should include details of the machine, the contract, the nature of the defect, the time of occurrence, operating conditions, and photos or videos. The machine should not be modified or further disassembled without prior consultation if doing so would make it more difficult to determine the cause of the problem.

In the B2B machinery trade, a general right of cancellation does not generally apply automatically. Cancellation is only possible if permitted by the contract, law, or a mutual agreement. Costs already incurred, reservations, dismantling, or loss of value may be taken into account.

The applicable law and venue are specified in the contract or in the General Terms and Conditions. For international transactions, the UN Convention on Contracts for the International Sale of Goods, arbitration agreements, and enforceability should also be reviewed. If anything is unclear, it is advisable to seek legal counsel.

No. The FAQ explains typical procedures and terms, but cannot replace specific advice regarding legal, tax, customs, or export control matters. The relevant contractual documents and the legal provisions applicable in each specific case are binding.

Information will only be disclosed if it is necessary for the project, legally permissible, or expressly agreed upon. Potential recipients include, for example, freight forwarders, installers, customs brokers, insurers, financing partners, or service providers. As a general rule, only the necessary information is disclosed.

Confidential offers will not be made public without authorization. Prospective buyers may be required to sign a confidentiality agreement before receiving sensitive documents. The seller’s name, exact locations, production data, or internal documents may be anonymized initially.

Yes. In cases involving business sales, facility closures, prototypes, sensitive industries, or ongoing negotiations, a separate confidentiality agreement may be advisable. The scope, term, authorized recipients, and permitted use of the information are specified in such an agreement.

Before a sale or dismantling, it should be clarified which data will remain with the previous operator, be deleted, or be included in the sale. Customer-specific programs, drawings, and access credentials may only be transferred with the appropriate authorization. A data backup should be performed before deletion.

That depends on the rights to the images and the agreements with the seller and Sunter. Images may show production areas, employees, logos, documents, or confidential components. Therefore, any publication should be approved in writing beforehand.

The retention period is determined by contract fulfillment, statutory retention requirements, legitimate interests, and the privacy policy. Personal data that is no longer needed will be deleted or blocked, provided there are no legal grounds for further retention.

Depending on the volume of data and the level of security required, encrypted email, secure download areas, or other secure transmission methods may be used. Login credentials should be transmitted separately, and confidential documents should be sent only to authorized recipients.

Data subjects may request access, correction, deletion, restriction, or objection in accordance with the statutory requirements. The contact information and the specific procedure are described in the privacy policy on sunter.de.

Responsibilities should be explicitly agreed upon prior to the handover. As a general rule, the previous operator should back up and delete sensitive production and personal data. Sunter can coordinate the technical implementation but assumes defined responsibility only if explicitly commissioned to do so.

Yes. We assess whether a machine can be resold as-is, overhauled, used as a source of spare parts, or dismantled for components. Economically and technically viable reuse generally takes precedence over mere material recycling.

Yes. By modernizing the control system, drives, measurement systems, spindle, electrical components, or safety technology, a mechanically sound machine can remain in productive use for a longer period. Before proceeding, it is important to evaluate costs, energy efficiency, the availability of replacement parts, and regulatory implications.

Non-reusable components are sorted whenever possible and sent to appropriate recycling or disposal channels. Operating fluids, electronics, batteries, and contaminated parts must be separated and handled in accordance with applicable regulations.

Tool holders, clamping devices, tables, pallets, cooling systems, chip conveyors, and spare parts can often be reused with the machine or on their own. Before doing so, their condition, interfaces, and technical compatibility must be checked.

Possible measures include modern drive systems, more efficient pumps, auxiliary equipment tailored to demand, optimized use of compressed air, shutdown strategies, and adapted process control. The actual benefits should be evaluated based on the specific load profile and the investment costs.

Transport racks, pallets, crates, and protective materials can be reused depending on their condition, cleanliness, and technical requirements. However, for export packaging, stability, corrosion protection, and country-specific requirements must always take precedence.

Yes. Unnecessary trips can be avoided through consolidated shipments, appropriate vehicle selection, optimized disassembly dimensions, short intermediate routes, and coordinated loading plans. For international projects, however, technical and economic feasibility also determine the transport route.

Yes. When businesses are winding down or undergoing modernization, we develop disposal plans for machinery, accessories, spare parts, and equipment. This helps preserve assets that can be sold and reduce the volume of waste.

For specific projects, machine lists, reuse rates, weights, recycling routes, or transportation data can be documented, provided that this information is collected and requested. A standardized carbon footprint assessment or certification is only possible if the methodology and data basis have been agreed upon in advance.